Frequently Asked Questions
Q. Do you require a signature on delivery of your packages?
A. Since your order is $300 (MOQ) or over, we do generally require a signature on delivery for security reasons. If you prefer not to have a signature required on delivery of such shipments, please specify as such (i.e., ‘Please leave at front door with no signature’, etc.) in the special requests/instructions box during the online checkout process. We also require a signature on packages going to addresses that have had delivery problems in the past.
Q. How do I create a Fat Barrel Fragrances user account on your website?
A. Registering for a wholesale online user account is easy. When you register for an account we will review your resale information and respond via email with account approval or information request. Once your account is approved you can use your email and password to place additional orders.
Q. Do you ship internationally?
Q. What are your shipping rates?
A. We offer flat rate shipping.
Q. Will I receive an order confirmation?
A. Yes. After placing an order you will receive an email.
Q. Will I receive a shipping/delivery confirmation?
A. Yes. Most of our deliveries are local and will we give you a heads up and request a signature upon at delivery.
Q. What is your order timeline and fulfillment process?
A. 5-7 Business Days.
Q. What are your payment options?
A. We accept most major credit cards and PayPal.
Q. What is your return policy?
A. Most products can be returned for a refund up to 30 days after the item has been shipped. Shipping must be paid by the customer. In order to receive a full refund, the item must be unused, unopened and in its original and undamaged packaging. Please email email@example.com to get return authorization and approval. If the item is used or the packaging is damaged we can only offer a 50% refund. We do not receive COD returns. Once you receive an RMA, please send returned items to the address below. Your money will be refunded within 14 days after we receive the package.
Fat Barrel Fragrances Returns (RMA Goes Here)
3937 Golden Hill Road
Paso Robles, CA 93446